⚠ TEMPLATE — all numbers below are illustrative. Replace with actual pilot data before sending.
On Track
FastEstimate adoption strong across pilot adjusters. Early supplemental signals favorable. Holding course for Day 60 readout.
SN Seek Now auto-captured
CARRIER Carrier-shared outcome
DERIVED Combined / calculated
Hero metrics — what changed in the first 30 days
SN
FastEstimate adoption
89%
of pilot inspections used FE
Carrier
Supplemental rate
−14 pts
52% baseline → 38% pilot
Derived
FNOL → payment cycle
−6.8 days
38.4 → 31.6 days
SN
Adjuster engagement
67%
target 75% — close
Success criteria scorecard — chartered targets vs. current
| Success criterion |
Source |
Baseline |
30-day target |
Current |
Delta |
Status |
| FastEstimate adoption (% of pilot inspections) |
SN |
— |
≥ 80% |
89% |
+9 pts |
|
| Adjuster engagement (% of eligible using FE weekly) |
SN |
— |
≥ 75% |
67% |
−8 pts |
|
| Inspection → FE draft delivery (min) |
SN |
— |
≤ 60 |
41 |
−32% |
|
| Adjuster review time in FE UI (min/draft) |
SN |
— |
≤ 5 |
3.2 |
−36% |
|
| Supplemental rate (% claims with ≥1 supp) |
Carrier |
52% |
≤ 45% |
38% |
−14 pts |
|
| FNOL → payment cycle (days) |
Derived |
38.4 |
≤ 33.0 |
31.6 |
−18% |
|
Seek Now operational signals (auto-captured)
47 sec
Avg FastEstimate generation time
(industry-first sub-60-sec claim — validated)
93%
Of FE drafts extracted to Xactimate
(strong usefulness signal)
~12%
Avg adjuster modification of draft
(88% of FE output kept as-is)
6,237
Structured data points captured across 47 inspections
(~133/claim — Seek Now differentiator)
41 min
Avg inspection → FE draft delivery
(our cycle contribution)
100%
Of inspections completed within 48 hrs
(Seeker network speed)
Per-adjuster adoption — who's using it
2 adjusters sub-25%. Recommend targeted refresher before Day 45.
Qualitative — adjuster & ops feedback
"It cut the worst part of my day. I used to dread opening Xactimate cold on a roof claim — now I'm reviewing instead of drawing."
— Adjuster A, [Carrier] claims team
"We're closing claims faster and the team is asking when we can roll this to fire."
— [Carrier] Claims Operations Director
Blockers & what we're watching
| Issue | What we're seeing | Owner | By |
|---|
| Adjuster G + H low usage |
Both onboarded but reverted to manual after week 2. Suspect training gap. |
Seek Now CSM + Carrier Ops |
Day 45 |
| 3 measurement accuracy flags |
FE draft measurements didn't match adjuster review on 3 claims. Product investigating. |
Seek Now Product |
Day 50 |
Next steps — heading into Day 31–60
- Refresher session with Adjuster G + H by Day 45 (Seek Now CSM)
- Product team review of the 3 measurement flags + findings to carrier by Day 50
- Day 60 readout — May 20, 9:00 AM PT, 60-min joint review
If pilot ended today — directional recommendation
▶ Expand
5 of 6 criteria green at Day 30. Trend positive. Continue through Day 90 + plan expansion to fire/water.
Hold
If 3+ criteria amber/red, extend 60 days with corrections.
Terminate
If <2 criteria hit or fundamental workflow incompatibility.
Directional only. Final decision at Day 90 readout.